START A RETURN
Not the right fit? No problem.
Start your VELNOX return through our returns portal [here].

90-DAY RISK-FREE TRIAL
We want you to love your VELNOX. If it doesn’t feel right for you, you can return or exchange your purchase within 90 days of delivery.
U.S. customers receive free returns with a prepaid return label.

FINDING YOUR ORDER NUMBER
Your VELNOX order number can be found in your:
Order Confirmation Email
Shipping Confirmation Email
VELNOX Account
Still can’t find it? We’re here to help. Contact our support team support@velnoxwallet.com

TRACK YOUR RETURN
Once your return is on its way, you can use your tracking information to follow its progress.
We’ll keep you informed throughout the process and let you know when your return has been received.

RETURN & EXCHANGE POLICY
We believe returns should be simple. Here’s what you need to know:
90-Day Window: Returns or exchanges must be initiated within 90 days of delivery.
Condition: Your VELNOX should be returned in its original condition and include all applicable accessories and packaging.
Refunds: Approved refunds are issued to your original payment method. Please allow up to 7 business days for your bank or payment provider to process the refund.
Exchanges: Once your return is approved, we’ll ship your replacement item according to our exchange policy.

SHIPPING LABELS
U.S. CUSTOMERS
You’ll receive a prepaid return shipping label for eligible returns.
INTERNATIONAL CUSTOMERS
International customers are responsible for arranging and paying for return shipping unless the item arrived damaged, defective, or incorrect. Please use a tracked shipping service and retain your tracking information until your return has been processed.

A FEW THINGS TO KNOW
VELNOX Products Only.
Please send only VELNOX products with your return. We cannot process unrelated items.
Complete Returns
If your order included promotional items or complimentary products, please return the applicable items with your order to receive a full refund.
Personalized Products
Personalized or customized products may not be eligible for return unless they arrive defective or damaged.
Warranty Claims
Items submitted as part of a warranty claim may be subject to separate warranty terms and are not necessarily eligible for a standard return.
Original Shipping Costs
Original shipping charges, duties, taxes, or other fees may not be refundable where applicable.
Keep Your Drop-Off Receipt
We recommend keeping your return receipt and tracking information until your refund or exchange has been completed.

NEED A HAND?
Questions about your return or exchange? We’re here for you.
Reach out to our support team and we’ll help you navigate the process. support@velnoxwallet.com
VELNOX SUPPORT
Simple returns. Straightforward service. No unnecessary hassle.

Important: Since VELNOX’s actual return rules may differ from the example, confirm the 90-day period, free-return eligibility, refund timing, international return address, condition requirements, and exclusions before publishing this as your official policy.