VELNOX PRIVACY POLICY. YOUR PRIVACY MATTERS TO US.

At VELNOX, we believe you should feel comfortable knowing what happens to your information when you shop with us, browse our website, or hear from us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. We try to keep things straightforward because privacy shouldn’t require a law degree to understand.

THE INFORMATION WE COLLECT
When you place an order or interact with our website, we may collect information such as your name, email address, shipping address, billing information, and other details you provide to us.

When you browse our website, we may also automatically receive information such as your IP address, browser type, device information, and operating system. This helps us keep our website running smoothly and understand how customers use it.

If you choose to receive marketing emails or text messages from VELNOX, we may also collect the information needed to provide those communications.

HOW WE USE YOUR INFORMATION

We use your information to:
Process and fulfill your orders
Provide shipping and delivery updates
Respond to questions and customer-service requests
Improve our website, products, and customer experience
Send marketing communications when you’ve given us permission
Personalize your experience with VELNOX
Prevent fraud and protect our customers and business
Meet our legal and regulatory obligations
We don’t collect information simply because we can. We collect and use it to help us serve you, run our business, and make your experience with VELNOX better.

YOUR CHOICES & CONSENT
When you provide information to complete a purchase, arrange delivery, request a return, or contact our team, you consent to our using that information for that specific purpose.
If we would like to use your information for another purpose, such as marketing, we’ll provide you with an appropriate opportunity to opt in or opt out as required by applicable law.

YOU’RE IN CONTROL.
If you receive marketing communications from us and later change your mind, you can unsubscribe at any time using the instructions provided in the communication or by contacting our support team.

TEXT MESSAGE PROGRAM
If you choose to join the VELNOX text messaging program, you may receive messages about things such as:
New products and launches
Special offers and promotions
Cart reminders
Order and shipping updates
Customer support
Other VELNOX news and updates
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
JOINING OUR TEXT PROGRAM IS NEVER REQUIRED TO MAKE A PURCHASE.

WANT TO STOP RECEIVING TEXTS? No hard feelings.
Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a VELNOX text message, subject to the applicable messaging program terms.
You may receive one additional message confirming your request.
If you need help with the messaging program, reply HELP or contact our customer-support team.

COOKIES & SIMILAR TECHNOLOGIES
Like most modern websites, we may use cookies and similar technologies.
These small files help us remember things such as your shopping cart, understand how visitors use our website, improve site performance, and provide a more personalized experience.
You can adjust your browser settings to manage cookies. Keep in mind that disabling certain cookies may affect how some parts of our website work.

WHEN WE SHARE INFORMATION
We don’t share your personal information simply for the sake of sharing it. We may share information with trusted service providers who help us operate VELNOX, such as payment processors, shipping providers, website providers, analytics services, customer-support platforms, and messaging providers.
These partners receive the information they need to perform their services for us.

We may also disclose information when required by law, to protect the rights or safety of our customers or business, to prevent fraud or abuse, or as otherwise permitted by applicable law.

SHOPPING & PAYMENT SECURITY
We work with trusted technology and payment providers to process transactions and help protect your information.
Payment information is handled through secure payment systems and appropriate industry security measures.
While we take reasonable precautions to protect your information, no website, transmission, or electronic storage system can be guaranteed to be completely secure.

THIRD-PARTY SERVICES
VELNOX may use third-party services to help us operate our store, process payments, understand website traffic, deliver communications, and provide other services.
These companies may have their own privacy policies. When you interact directly with a third-party website or service, that company’s privacy policy may apply.

YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where applicable
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy laws.

If you’d like to exercise a privacy right or simply have a question about how we handle your information, please reach out to us.

We’re happy to help.

CHILDREN’S PRIVACY
Our website and services are intended for people who are legally permitted to use them under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.

CHANGES TO THIS POLICY
As VELNOX grows, our website, products, and services may change. Our Privacy Policy may change along with them.
If we make material changes, we’ll provide notice when required by applicable law. We encourage you to check this page from time to time so you know what’s changed.

QUESTIONS? JUST ASK.
Privacy policies can get complicated. Your questions don’t have to be.
If you have a question about your information, your privacy choices, or anything else covered here, our team is here to help.

VELNOX SUPPORT
YOUR TRUST MATTERS. WE’RE HERE TO EARN IT.
VELNOX MESSAGING TERMS & CONDITIONS
WELCOME TO THE VELNOX TEXT CLUB.
By choosing to receive text messages from VELNOX, you agree to these Messaging Terms and Conditions and our Privacy Policy.
We want the experience to be useful—not overwhelming—so here’s what you should know.

1. OPTING IN
When you provide your mobile number and choose to subscribe to VELNOX text messages, you agree to receive recurring automated marketing and promotional messages from us.
Messages may include promotions, product announcements, cart reminders, customer-support communications, and transactional updates.
Consent to receive marketing text messages is not required to purchase anything from VELNOX.
Message frequency varies. Message and data rates may apply.

2. OPTING OUT
Changed your mind?
That’s completely okay.
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any VELNOX marketing text to opt out.
You may receive one additional message confirming your request.

3. WHAT YOU CAN EXPECT
Depending on your subscription and interactions with VELNOX, messages may include:
Product news
Special offers
Cart reminders
Order-related updates
Shipping notifications
Customer support
Other relevant VELNOX communications

4. MESSAGE FREQUENCY
Message frequency varies and may change over time.
We may adjust the number or type of messages we send as our messaging program develops.

5. NEED HELP?
We’re here.
For help with the VELNOX messaging program, reply HELP to the number from which you received our message or contact our customer-support team.

6. DELIVERY
Text-message delivery depends on your mobile carrier and network.
VELNOX and its messaging providers aren’t responsible for messages that are delayed, interrupted, or not delivered due to circumstances outside our control.

7. SUPPORTED DEVICES
Not every mobile device or network may support every messaging feature.
Message availability may vary by carrier, device, and location.

8. KEEPING THINGS RESPECTFUL
We want VELNOX to be a positive experience for everyone.
Our messaging services may not be used to send unlawful, fraudulent, threatening, abusive, harassing, or otherwise prohibited content.

9. AGE REQUIREMENTS
You must meet the minimum age requirements applicable to the VELNOX website and messaging program in your jurisdiction.
If you are a minor, you may need permission from a parent or legal guardian where required by law.

10. CHANGES TO THESE TERMS
From time to time, we may update these terms as our messaging program changes or as required by law.
If you continue using the messaging program after updated terms become effective, your continued participation will be subject to those updated terms.

11. CONTACT US
Questions? Concerns? Just want to talk to someone?

VELNOX SUPPORT
We’re real people, and we’re here to help.
VELNOX
BUILT FOR EVERYDAY. MADE TO BE YOURS.